Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...Vacuum Truck Operator - Class A & B CDL Classification: Non-Exempt (Hourly) Department: Industrial Services Division Reports to: Branch Manager Company Profile: USA DeBusk is a best-in-class mechanical and industrial cleaning services provider specializing...
...transactions. Prepares and serves hot and cold beverages according to brand specifications and the customers requests. Serving prepared foods & pastries. Delivers customer service to exceed customers' expectations by responding to their needs with a sense of urgency....
...Job Title: Global Sales Specialist Ground Control Points (GCPs) Location: Remote / Flexible, with global travel as needed Reports To: Director of Sales or VP of Sales Position Summary: We are seeking a dynamic and results-driven Global Sales Specialist...
...~ Employer paidlife Insurance & accident insurance (eligible after 60 days) Duties and Responsibilities: The Psychiatric Nurse Practitioner (PMHNP) will function within any program operated by Sierra Health & Wellness (SHW) in accordance with State licensure,...
...Summary: Do you love bringing characters to life through working with hair? Then apply to Our Cosmetologist position today! Our Cosmetology Cast Members provide wigs styled to an approved corporate design for all characters and performers at the Disneyland Resort....